The global healthcare customer relationship management (CRM) market is expected to rise at a rapid pace During the projected period. Healthcare CRM is a solution that helps healthcare organizations communicate with patients through effective workflow and management processes. A healthcare CRM system collects and analyses large amounts of patient data from numerous sources.
The growing demand from patients for early disease identification via mobile monitoring and other disease monitoring devices is likely to propel the healthcare CRM market forward. Another important development factor for the healthcare CRM market is the inclusion of artificial intelligence in CRM technologies. The healthcare CRM market is expected to grow and develop due to the increased need for operational efficiency in healthcare companies, increased usage of home care services, and the big data revolution.
In the coming years, rising technology advances to reorganize the healthcare database, as well as rapid economic improvements, are predicted to propel the healthcare CRM market forward. In the future years, the total healthcare CRM industry is projected to be propelled by a change from volume-based to value-based healthcare.
| Report Metric | Details |
| Market size available for years | 2023–2030 |
| Base year considered | 2023 |
| Forecast period | 2024–2030 |
| Forecast unit | Value (USD Million) |
| Segments covered | Component, Functionality, End User, and Region. |
| Regions covered | North America (the U.S. and Canada), Europe (UK, Germany, France, Italy, Spain, Russia, Rest of Europe), Asia-Pacific (China, India, Japan, Australia, South East Asia, Rest of Asia Pacific), Latin America and the Middle East and Africa (Brazil, Saudi Arabia, UAE, Rest of LAMEA) |
| Companies covered | Microsoft, Healthgrades, Oracle, Accenture, Keona Health, and SAP. |
Covid-19 Impact on Healthcare CRM Market
In addition, the current Healthcare CRM Market study offers a detailed analysis of the current COVID-19 pandemic impact on the market growth and its influence on the future growth of the Healthcare CRM Market. The recently published report demonstrates the elevation in the demand for the healthcare sector. The healthcare manufacturers have experienced long term as well as short term effect which includes supply shortages, panic buying, and stocking, regulation changes as short-term whereas approval delays and possible trend variations in consumption could be perceived as long-term impacts of COVID-19 on the health and pharmaceutical market.
The increasing need for a cure has pushed vaccine research and manufacturers to the limit. In addition to this, panic conditions have already spurred the demand for many healthcare products and services which are discussed in detail in this report. Moreover, the impact of COVID-19 on overall market revenue for the base year 2020 and its projection up to 2027 is provided in detail in this report.
Healthcare CRM Market Segment Overview
Based on the functionality, Customer service and support, marketing, sales, digital marketing, and other functionalities make up the healthcare CRM market. The customer service and support segment is predicted to take the biggest share of the market. The substantial proportion of this market is due to a growing focus on patient involvement, increased pressure on healthcare companies to cut costs and the necessity of ensuring customer happiness. During the projected period, the other functionalities segment is expected to grow at the fastest rate.
Healthcare CRM Market, By Component
· Software
· Services
Healthcare CRM Market, By Functionality
· Customer Service and Support
· Marketing
· Sales
· Digital Marketing
· Other
Healthcare CRM Market, By End User
· Healthcare Providers
· Healthcare Payers
· Life Sciences Industry
Healthcare CRM Market Regional Overview
Region-wise, the global Healthcare CRM market is classified into North America, South America, Europe, Asia Pacific, and Middle East & Africa. In the future, the healthcare CRM market in the Asia Pacific is predicted to grow at the fastest rate. Investments in private hospitals and other healthcare facilities in developing nations such as India and Indonesia may increase, boosting the healthcare CRM market. In the coming years, the healthcare CRM market in North America is expected to grow rapidly. Healthcare CRM systems are likely to be used by a large number of hospitals in countries such as Canada and the United States, propelling the expansion of the healthcare CRM market. The healthcare CRM market in Europe is predicted to grow rapidly, since countries such as the United Kingdom and Germany may use healthcare CRM products in their systems. In the coming years, other regions such as South America, the Middle East, and Africa are anticipated to see stable expansion in the healthcare CRM market.
Healthcare CRM Market, By Geography
· North America (US & Canada)
· Europe (UK, Germany, France, Italy, Spain, Russia & Rest of Europe)
· Asia-Pacific (Japan, China, India, Australia, & South Korea, & Rest of Asia-Pacific)
· LAMEA (Brazil, Saudi Arabia, UAE & Rest of LAMEA)
Healthcare CRM Market Competitor overview
Some key developments and strategies adopted by manufacturers in Healthcare CRM are highlighted below.
· In January 2018, IBM and Salesforce, the global leader in CRM, announced an expansion of their strategic partnership, bringing together IBM Cloud and Watson services with Salesforce Quip and Salesforce Service Cloud Einstein to enable companies to connect with their customers and collaborate more effectively with deeper insights.
· In April 2018, SAP SE announced that it has completed its acquisition of Callidus Software Inc., a market leader known for its lead-to-money applications, including sales performance management and configure-price-quote (CPQ).
Healthcare CRM Market, Key Players
· Microsoft
· Healthgrades
· Oracle
· Accenture
· Keona Health
· SAP
Frequently Asked Questions (FAQ) :
Q1. What are the driving factors for the global Healthcare CRM market?
Q2. Which Segments are covered in the global Healthcare CRM market report?
Q3. Which segment is projected to hold the largest share in the global Healthcare CRM market?
Q4. Which region holds the largest share in the global Healthcare CRM market?
Q5. Which are the prominent players in the global Healthcare CRM market?
1. Introduction
- 1.1. Research Scope
- 1.2. Market Segmentation
- 1.3. Research Methodology
- 1.4. Definitions and Assumptions
2. Executive Summary
3. Market Dynamics
- 3.1. Market Drivers
- 3.2. Market Restraints
- 3.3. Market Opportunities
4. Key Insights
- 4.1. Key Emerging Trends – For Major Countries
- 4.2. Latest Technological Advancement
- 4.3. Regulatory Landscape
- 4.4. Industry SWOT Analysis
- 4.5. Porters Five Forces Analysis
5. Global Healthcare CRM Market Analysis (USD Billion), Insights and Forecast, 2020-2027
- 5.1. Key Findings / Summary
- 5.2. Market Analysis, Insights and Forecast – By Component
- 5.2.1. Software
- 5.2.2. Services
- 5.3. Market Analysis, Insights and Forecast – By Functionality
- 5.3.1. Customer Service and Support
- 5.3.2. Marketing
- 5.3.3. Sales
- 5.3.4. Digital Marketing
- 5.3.5. Other
- 5.4. Market Analysis, Insights and Forecast – By End User
- 5.4.1. Healthcare Providers
- 5.4.2. Healthcare Payers
- 5.4.3. Life Sciences Industry
- 5.5. Market Analysis, Insights and Forecast – By Region
- 5.5.1. North America
- 5.5.2. Europe
- 5.5.3. Asia Pacific
- 5.5.4. Latin America, Middle East and Africa
6. North America Healthcare CRM Market Analysis (USD Billion), Insights and Forecast, 2020-2027
- 6.1. Key Findings / Summary
- 6.2. Market Analysis, Insights and Forecast – By Component
- 6.2.1. Software
- 6.2.2. Services
- 6.3. Market Analysis, Insights and Forecast – By Functionality
- 6.3.1. Customer Service and Support
- 6.3.2. Marketing
- 6.3.3. Sales
- 6.3.4. Digital Marketing
- 6.3.5. Other
- 6.4. Market Analysis, Insights and Forecast – By End User
- 6.4.1. Healthcare Providers
- 6.4.2. Healthcare Payers
- 6.4.3. Life Sciences Industry
- 6.5. Market Analysis, Insights and Forecast – By Country
- 6.5.1. U.S.
- 6.5.2. Canada
7. Europe Healthcare CRM Market Analysis (USD Billion), Insights and Forecast, 2020-2027
- 7.1. Key Findings / Summary
- 7.2. Market Analysis, Insights and Forecast – By Component
- 7.2.1. Software
- 7.2.2. Services
- 7.3. Market Analysis, Insights and Forecast – By Functionality
- 7.3.1. Customer Service and Support
- 7.3.2. Marketing
- 7.3.3. Sales
- 7.3.4. Digital Marketing
- 7.3.5. Other
- 7.4. Market Analysis, Insights and Forecast – By End User
- 7.4.1. Healthcare Providers
- 7.4.2. Healthcare Payers
- 7.4.3. Life Sciences Industry
- 7.5. Market Analysis, Insights and Forecast – By Country
- 7.5.1. UK
- 7.5.2. Germany
- 7.5.3. France
- 7.5.4. Italy
- 7.5.5. Spain
- 7.5.6. Russia
- 7.5.7. Rest of Europe
8. Asia Pacific Healthcare CRM Market Analysis (USD Billion), Insights and Forecast, 2020-2027
- 8.1. Key Findings / Summary
- 8.2. Market Analysis, Insights and Forecast – By Component
- 8.2.1. Software
- 8.2.2. Services
- 8.3. Market Analysis, Insights and Forecast – By Functionality
- 8.3.1. Customer Service and Support
- 8.3.2. Marketing
- 8.3.3. Sales
- 8.3.4. Digital Marketing
- 8.3.5. Other
- 8.4. Market Analysis, Insights and Forecast – By End User
- 8.4.1. Healthcare Providers
- 8.4.2. Healthcare Payers
- 8.4.3. Life Sciences Industry
- 8.5. Market Analysis, Insights and Forecast – By Country
- 8.5.1. China
- 8.5.2. India
- 8.5.3. Japan
- 8.5.4. Australia
- 8.5.5. South East Asia
- 8.5.6. Rest of Asia Pacific
9. Latin America, Middle East and Africa Healthcare CRM Market Analysis (USD Billion), Insights and Forecast, 2020-2027
- 9.1. Key Findings / Summary
- 9.2. Market Analysis, Insights and Forecast – By Component
- 9.2.1. Software
- 9.2.2. Services
- 9.3. Market Analysis, Insights and Forecast – By Functionality
- 9.3.1. Customer Service and Support
- 9.3.2. Marketing
- 9.3.3. Sales
- 9.3.4. Digital Marketing
- 9.3.5. Other
- 9.4. Market Analysis, Insights and Forecast – By End User
- 9.4.1. Healthcare Providers
- 9.4.2. Healthcare Payers
- 9.4.3. Life Sciences Industry
- 9.5. Market Analysis, Insights and Forecast – By Country
- 9.5.1. Brazil
- 9.5.2. Saudi Arabia
- 9.5.3. UAE
- 9.5.4. Rest of LAMEA
10. Competitive Analysis
- 10.1. Company Market Share Analysis, 2018
- 10.2. Key Industry Developments
- 10.3. Company Profile
- 10.4. Microsoft
- 10.4.1. Business Overview
- 10.4.2. Segment 1 & Service Offering
- 10.4.3. Overall Revenue
- 10.4.4. Geographic Presence
- 10.4.5. Recent Development
- 10.5. Healthgrades
- 10.6. Oracle
- 10.7. Accenture
- 10.8. Keona Health
Data Library Research are conducted by industry experts who offer insight on industry structure, market segmentations technology assessment and competitive landscape (CL), and penetration, as well as on emerging trends. Their analysis is based on primary interviews (~ 80%) and secondary research (~ 20%) as well as years of professional expertise in their respective industries. Adding to this, by analysing historical trends and current market positions, our analysts predict where the market will be headed for the next five years. Furthermore, the varying trends of segment & categories geographically presented are also studied and the estimated based on the primary & secondary research.
In this particular report from the supply side Data Library Research has conducted primary surveys (interviews) with the key level executives (VP, CEO’s, Marketing Director, Business Development Manager and SOFT) of the companies that active & prominent as well as the midsized organization
FIGURE 1: DLR RESEARH PROCESS
Extensive primary research was conducted to gain a deeper insight of the market and industry performance. The analysis is based on both primary and secondary research as well as years of professional expertise in the respective industries.
In addition to analysing current and historical trends, our analysts predict where the market is headed over the next five years.
It varies by segment for these categories geographically presented in the list of market tables. Speaking about this particular report we have conducted primary surveys (interviews) with the key level executives (VP, CEO’s, Marketing Director, Business Development Manager and many more) of the major players active in the market.
Secondary ResearchSecondary research was mainly used to collect and identify information useful for the extensive, technical, market-oriented, and Friend’s study of the Global Extra Neutral Alcohol. It was also used to obtain key information about major players, market classification and segmentation according to the industry trends, geographical markets, and developments related to the market and technology perspectives. For this study, analysts have gathered information from various credible sources, such as annual reports, sec filings, journals, white papers, SOFT presentations, and company web sites.
Market Size EstimationBoth, top-down and bottom-up approaches were used to estimate and validate the size of the Global market and to estimate the size of various other dependent submarkets in the overall Extra Neutral Alcohol. The key players in the market were identified through secondary research and their market contributions in the respective geographies were determined through primary and secondary research.
Forecast Model
