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Global Chatbot Market Opportunities and Forecast 2020-2027

  • DLR2465
  • 28 July, 2021
  • Service & Software
  • Pages: 120
  • Global
Global Chatbot Market, By Platform (Web-based, Mobile, Standalone) By Enterprise Size (Small and Medium Enterprises, Large Enterprises), and opportunities and forecast 2020-2027

Chatbot Market Overview

A chatbot is a software application that allows users and businesses to interact through a medium such as voice, text, video, file sharing, and image. It provides enhanced customer engagement in several applications includes retail, healthcare, banking financial services, and insurance, e-commerce, and others.

The higher adoption of the chatbot system is projected to upsurge due to the increasing adoption of artificial intelligence technology in the services sector. In addition, the chatbot is majorly used to offer instant and effective customer support by the company to improve the customer experience with advancement in the support and service segment. This crucial fact significantly contributes to the global Chatbot market.

However, among the several factors responsible for hampering the growth of the chatbot market, technological capability to host and support chatbot operation to provide a smooth user experience holds major importance.

Chatbot Market Segment Overview

Based on the platform, the Mobile segment is projected to enlarge at a significant pace in the forecast period. This is mainly due to its ubiquitous nature and owing to the dominance over another platform for messaging. In addition to this, the adoption of chatbots resulting from the demand to rise interaction with the customer has allowed both large, and small, and medium enterprises to improve efficiency and increase customer engagement through mobile-based customer engagement app.

Chatbot Market, By Platform

·       Web-based
·       Mobile
·       Stand-alone

Chatbot Market, By Enterprise Size

·       Small and Medium Enterprises
·       Large Enterprises

Chatbot Market Regional Overview

Region-wise, North America accounted for the largest share of the global Chatbot Market. This is because it is a major hub of startups in the Chatbot industry, and the majority of the implementations of chatbots occurred in this region.  In addition, the growth in this region is mainly driven by demand from countries such as the U.S. and Canada. Similarly, Asia Pacific is expected to emerge as a noteworthy region in the Chatbot market as the region is one of the significant markets for the mobile segment. The rapid adoption of mobile in the Asia Pacific region is projected to provide several opportunities for the adoption of chatbot applications.

Chatbot Market, By Geography

·       North America (US & Canada)
·       Europe (UK, Germany, France, Italy, Spain, Russia & Rest of Europe)
·       Asia-Pacific (Japan, China, India, Australia, & South Korea, & Rest of Asia-Pacific)
·       LAMEA (Brazil, Saudi Arabia, UAE & Rest of LAMEA)

Chatbot Market Competitor overview

Some key developments and strategies adopted by manufacturers in Chatbot are highlighted below.

·       In July  2021, Facebook AI released ‘BlenderBot 2.0’: an open-source chatbot that builds long-term memory and searches the internet to engage in intelligent conversations with users.

Chatbot Market, Key Players

·       Astute Solutions
·       Facebook, Inc.
·       Google, Inc.
·       Haptik, Inc.
·       Helpshift
·       Imperson Ltd.
·       Kasisto Inc.
·       Kiwi, Inc.
·       Microsoft Corporation
·       Pandorabots, Inc.
·       Slack Technologies, Inc.
·       ToyTalk (PullString Inc.)
·       Yahoo Inc.

Chatbot Market Study Global Market Analysis, Insights and Forecast, 2020-2027

    1. Introduction

    • 1.1. Research Scope
    • 1.2. Market Segmentation
    • 1.3. Research Methodology
    • 1.4. Definitions and Assumptions

    2. Executive Summary

      3. Market Dynamics

      • 3.1. Market Drivers
      • 3.2. Market Restraints
      • 3.3. Market Opportunities

      4. Key Insights

      • 4.1. Key Emerging Trends – For Major Countries
      • 4.2. Latest Technological Advancement
      • 4.3. Regulatory Landscape
      • 4.4. Industry SWOT Analysis
      • 4.5. Porters Five Forces Analysis

      5. Global Chatbot Market Analysis (USD Billion), Insights and Forecast, 2020-2027

      • 5.1. Key Findings / Summary
      • 5.2. Market Analysis, Insights and Forecast – By Platform
        • 5.2.1. Web-based
        • 5.2.2. Mobile
        • 5.2.3. Stand-alone
      • 5.3. Market Analysis, Insights and Forecast – By Enterprise Size
        • 5.3.1. Small and Medium Enterprises
        • 5.3.2. Large Enterprises
      • 5.4. Market Analysis, Insights and Forecast – By Region
        • 5.4.1. North America
        • 5.4.2. Europe
        • 5.4.3. Asia Pacific
        • 5.4.4. Latin America, Middle East and Africa

      6. North America Chatbot Market Analysis (USD Billion), Insights and Forecast, 2020-2027

      • 6.1. Key Findings / Summary
      • 6.2. Market Analysis, Insights and Forecast – By Platform
        • 6.2.1. Web-based
        • 6.2.2. Mobile
        • 6.2.3. Stand-alone
      • 6.3. Market Analysis, Insights and Forecast – By Enterprise Size
        • 6.3.1. Small and Medium Enterprises
        • 6.3.2. Large Enterprises
      • 6.4. Market Analysis, Insights and Forecast – By Country
        • 6.4.1. U.S.
        • 6.4.2. Canada

      7. Europe Chatbot Market Analysis (USD Billion), Insights and Forecast, 2020-2027

      • 7.1. Key Findings / Summary
      • 7.2. Market Analysis, Insights and Forecast – By Platform
        • 7.2.1. Web-based
        • 7.2.2. Mobile
        • 7.2.3. Stand-alone
      • 7.3. Market Analysis, Insights and Forecast – By Enterprise Size
        • 7.3.1. Small and Medium Enterprises
        • 7.3.2. Large Enterprises
      • 7.4. Market Analysis, Insights and Forecast – By Country
        • 7.4.1. UK
        • 7.4.2. Germany
        • 7.4.3. France
        • 7.4.4. Italy
        • 7.4.5. Spain
        • 7.4.6. Russia
        • 7.4.7. Rest of Europe

      8. Asia Pacific Chatbot Market Analysis (USD Billion), Insights and Forecast, 2020-2027

      • 8.1. Key Findings / Summary
      • 8.2. Market Analysis, Insights and Forecast – By Platform
        • 8.2.1. Web-based
        • 8.2.2. Mobile
        • 8.2.3. Stand-alone
      • 8.3. Market Analysis, Insights and Forecast – By Enterprise Size
        • 8.3.1. Small and Medium Enterprises
        • 8.3.2. Large Enterprises
      • 8.4. Market Analysis, Insights and Forecast – By Country
        • 8.4.1. China
        • 8.4.2. India
        • 8.4.3. Japan
        • 8.4.4. Australia
        • 8.4.5. South East Asia
        • 8.4.6. Rest of Asia Pacific

      9. Latin America, Middle East and Africa Chatbot Market Analysis (USD Billion), Insights and Forecast, 2020-2027

      • 9.1. Key Findings / Summary
      • 9.2. Market Analysis, Insights and Forecast – By Platform
        • 9.2.1. Web-based
        • 9.2.2. Mobile
        • 9.2.3. Stand-alone
      • 9.3. Market Analysis, Insights and Forecast – By Enterprise Size
        • 9.3.1. Small and Medium Enterprises
        • 9.3.2. Large Enterprises
      • 9.4. Market Analysis, Insights and Forecast – By Country
        • 9.4.1. Brazil
        • 9.4.2. Saudi Arabia
        • 9.4.3. UAE
        • 9.4.4. Rest of LAMEA

      10. Competitive Analysis

      • 10.1. Company Market Share Analysis, 2018
      • 10.2. Key Industry Developments
      • 10.3. Company Profile
      • 10.4. Astute Solutions
        • 10.4.1. Business Overview
        • 10.4.2. Segment 1 & Service Offering
        • 10.4.3. Overall Revenue
        • 10.4.4. Geographic Presence
        • 10.4.5. Recent Development
      *Similar details will be provided for the following companies
      • 10.5. Facebook, Inc.
      • 10.6. Google, Inc.
      • 10.7. Haptik, Inc.
      • 10.8. Helpshift
      • 10.9. Imperson Ltd.
      • 10.10. Kasisto Inc.
      • 10.11. Kiwi, Inc.
      • 10.12. Microsoft Corporation
      • 10.13. Pandorabots, Inc.
      • 10.14. Slack Technologies, Inc.
      • 10.15. ToyTalk (PullString Inc.)
      List of Figures

      Figure 1: Global Chatbot Market Revenue Breakdown (USD Billion, %) by Region, 2019 & 2027
      Figure 2: Global Chatbot Market Value Share (%), By Segment 1, 2019 & 2027
      Figure 3: Global Chatbot Market Forecast (USD Billion), by Sub-Segment 1, 2016-2027
      Figure 4: Global Chatbot Market Forecast (USD Billion), by Sub-Segment 2, 2016-2027
      Figure 5: Global Chatbot Market Value Share (%), By Segment 2, 2019 & 2027
      Figure 6: Global Chatbot Market Forecast (USD Billion), by Sub-Segment 1, 2016-2027
      Figure 7: Global Chatbot Market Forecast (USD Billion), by Sub-Segment 2, 2016-2027
      Figure 8: Global Chatbot Market Forecast (USD Billion), by Sub-Segment 3, 2016-2027
      Figure 9: Global Chatbot Market Forecast (USD Billion), by Others, 2016-2027
      Figure 10: Global Chatbot Market Value Share (%), By Segment 3, 2019 & 2027
      Figure 11: Global Chatbot Market Forecast (USD Billion), by Sub-Segment 1, 2016-2027
      Figure 12: Global Chatbot Market Forecast (USD Billion), by Sub-Segment 2, 2016-2027
      Figure 13: Global Chatbot Market Forecast (USD Billion), by Sub-Segment 3, 2016-2027
      Figure 14: Global Chatbot Market Forecast (USD Billion), by Others, 2016-2027
      Figure 15: Global Chatbot Market Value (USD Billion), by Region, 2019 & 2027
      Figure 16: North America Chatbot Market Value Share (%), By Segment 1, 2019 & 2027
      Figure 17: North America Chatbot Market Forecast (USD Billion), by Sub-Segment 1, 2016-2027
      Figure 18: North America Chatbot Market Forecast (USD Billion), by Sub-Segment 2, 2016-2027
      Figure 19: North America Chatbot Market Value Share (%), By Segment 2, 2019 & 2027
      Figure 20: North America Chatbot Market Forecast (USD Billion), by Sub-Segment 1, 2016-2027
      Figure 21: North America Chatbot Market Forecast (USD Billion), by Sub-Segment 2, 2016-2027
      Figure 22: North America Chatbot Market Forecast (USD Billion), by Sub-Segment 3, 2016-2027
      Figure 23: North America Chatbot Market Forecast (USD Billion), by Others, 2016-2027
      Figure 24: North America Chatbot Market Value Share (%), By Segment 3, 2019 & 2027
      Figure 25: North America Chatbot Market Forecast (USD Billion), by Sub-Segment 1, 2016-2027
      Figure 26: North America Chatbot Market Forecast (USD Billion), by Sub-Segment 2, 2016-2027
      Figure 27: North America Chatbot Market Forecast (USD Billion), by Sub-Segment 3, 2016-2027
      Figure 28: North America Chatbot Market Forecast (USD Billion), by Others, 2016-2027
      Figure 29: North America Chatbot Market Forecast (USD Billion), by U.S., 2016-2027
      Figure 30: North America Chatbot Market Forecast (USD Billion), by Canada, 2016-2027
      Figure 31: Latin America Chatbot Market Value Share (%), By Segment 1, 2019 & 2027
      Figure 32: Latin America Chatbot Market Forecast (USD Billion), by Sub-Segment 1, 2016-2027
      Figure 33: Latin America Chatbot Market Forecast (USD Billion), by Sub-Segment 2, 2016-2027
      Figure 34: Latin America Chatbot Market Value Share (%), By Segment 2, 2019 & 2027
      Figure 35: Latin America Chatbot Market Forecast (USD Billion), by Sub-Segment 1, 2016-2027
      Figure 36: Latin America Chatbot Market Forecast (USD Billion), by Sub-Segment 2, 2016-2027
      Figure 37: Latin America Chatbot Market Forecast (USD Billion), by Sub-Segment 3, 2016-2027
      Figure 38: Latin America Chatbot Market Forecast (USD Billion), by Others, 2016-2027
      Figure 39: Latin America Chatbot Market Value Share (%), By Segment 3, 2019 & 2027
      Figure 40: Latin America Chatbot Market Forecast (USD Billion), by Sub-Segment 1, 2016-2027
      Figure 41: Latin America Chatbot Market Forecast (USD Billion), by Sub-Segment 2, 2016-2027
      Figure 42: Latin America Chatbot Market Forecast (USD Billion), by Sub-Segment 3, 2016-2027
      Figure 43: Latin America Chatbot Market Forecast (USD Billion), by Others, 2016-2027
      Figure 44: Latin America Chatbot Market Forecast (USD Billion), by Brazil, 2016-2027
      Figure 45: Latin America Chatbot Market Forecast (USD Billion), by Mexico, 2016-2027
      Figure 46: Latin America Chatbot Market Forecast (USD Billion), by Rest of Latin America, 2016-2027
      Figure 47: Europe Chatbot Market Value Share (%), By Segment 1, 2019 & 2027
      Figure 48: Europe Chatbot Market Forecast (USD Billion), by Sub-Segment 1, 2016-2027
      Figure 49: Europe Chatbot Market Forecast (USD Billion), by Sub-Segment 2, 2016-2027
      Figure 50: Europe Chatbot Market Value Share (%), By Segment 2, 2019 & 2027
      Figure 51: Europe Chatbot Market Forecast (USD Billion), by Sub-Segment 1, 2016-2027
      Figure 52: Europe Chatbot Market Forecast (USD Billion), by Sub-Segment 2, 2016-2027
      Figure 53: Europe Chatbot Market Forecast (USD Billion), by Sub-Segment 3, 2016-2027
      Figure 54: Europe Chatbot Market Forecast (USD Billion), by Others, 2016-2027
      Figure 55: Europe Chatbot Market Value Share (%), By Segment 3, 2019 & 2027
      Figure 56: Europe Chatbot Market Forecast (USD Billion), by Sub-Segment 1, 2016-2027
      Figure 57: Europe Chatbot Market Forecast (USD Billion), by Sub-Segment 2, 2016-2027
      Figure 58: Europe Chatbot Market Forecast (USD Billion), by Sub-Segment 3, 2016-2027
      Figure 59: Europe Chatbot Market Forecast (USD Billion), by Others, 2016-2027
      Figure 60: Europe Chatbot Market Forecast (USD Billion), by U.K., 2016-2027
      Figure 61: Europe Chatbot Market Forecast (USD Billion), by Germany, 2016-2027
      Figure 62: Europe Chatbot Market Forecast (USD Billion), by France, 2016-2027
      Figure 63: Europe Chatbot Market Forecast (USD Billion), by Italy, 2016-2027
      Figure 64: Europe Chatbot Market Forecast (USD Billion), by Spain, 2016-2027
      Figure 65: Europe Chatbot Market Forecast (USD Billion), by Russia, 2016-2027
      Figure 66: Europe Chatbot Market Forecast (USD Billion), by Rest of Europe, 2016-2027
      Figure 67: Asia Pacific Chatbot Market Value Share (%), By Segment 1, 2019 & 2027
      Figure 68: Asia Pacific Chatbot Market Forecast (USD Billion), by Sub-Segment 1, 2016-2027
      Figure 69: Asia Pacific Chatbot Market Forecast (USD Billion), by Sub-Segment 2, 2016-2027
      Figure 70: Asia Pacific Chatbot Market Value Share (%), By Segment 2, 2019 & 2027
      Figure 71: Asia Pacific Chatbot Market Forecast (USD Billion), by Sub-Segment 1, 2016-2027
      Figure 72: Asia Pacific Chatbot Market Forecast (USD Billion), by Sub-Segment 2, 2016-2027
      Figure 73: Asia Pacific Chatbot Market Forecast (USD Billion), by Sub-Segment 3, 2016-2027
      Figure 74: Asia Pacific Chatbot Market Forecast (USD Billion), by Others, 2016-2027
      Figure 75: Asia Pacific Chatbot Market Value Share (%), By Segment 3, 2019 & 2027
      Figure 76: Asia Pacific Chatbot Market Forecast (USD Billion), by Sub-Segment 1, 2016-2027
      Figure 77: Asia Pacific Chatbot Market Forecast (USD Billion), by Sub-Segment 2, 2016-2027
      Figure 78: Asia Pacific Chatbot Market Forecast (USD Billion), by Sub-Segment 3, 2016-2027
      Figure 79: Asia Pacific Chatbot Market Forecast (USD Billion), by Others, 2016-2027
      Figure 80: Asia Pacific Chatbot Market Forecast (USD Billion), by China, 2016-2027
      Figure 81: Asia Pacific Chatbot Market Forecast (USD Billion), by India, 2016-2027
      Figure 82: Asia Pacific Chatbot Market Forecast (USD Billion), by Japan, 2016-2027
      Figure 83: Asia Pacific Chatbot Market Forecast (USD Billion), by Australia, 2016-2027
      Figure 84: Asia Pacific Chatbot Market Forecast (USD Billion), by Southeast Asia, 2016-2027
      Figure 85: Asia Pacific Chatbot Market Forecast (USD Billion), by Rest of Asia Pacific, 2016-2027
      Figure 86: Middle East & Africa Chatbot Market Value Share (%), By Segment 1, 2019 & 2027
      Figure 87: Middle East & Africa Chatbot Market Forecast (USD Billion), by Sub-Segment 1, 2016-2027
      Figure 88: Middle East & Africa Chatbot Market Forecast (USD Billion), by Sub-Segment 2, 2016-2027
      Figure 89: Middle East & Africa Chatbot Market Value Share (%), By Segment 2, 2019 & 2027
      Figure 90: Middle East & Africa Chatbot Market Forecast (USD Billion), by Sub-Segment 1, 2016-2027
      Figure 91: Middle East & Africa Chatbot Market Forecast (USD Billion), by Sub-Segment 2, 2016-2027
      Figure 92: Middle East & Africa Chatbot Market Forecast (USD Billion), by Sub-Segment 3, 2016-2027
      Figure 93: Middle East & Africa Chatbot Market Forecast (USD Billion), by Others, 2016-2027
      Figure 94: Middle East & Africa Chatbot Market Value Share (%), By Segment 3, 2019 & 2027
      Figure 95: Middle East & Africa Chatbot Market Forecast (USD Billion), by Sub-Segment 1, 2016-2027
      Figure 96: Middle East & Africa Chatbot Market Forecast (USD Billion), by Sub-Segment 2, 2016-2027
      Figure 97: Middle East & Africa Chatbot Market Forecast (USD Billion), by Sub-Segment 3, 2016-2027
      Figure 98: Middle East & Africa Chatbot Market Forecast (USD Billion), by Others, 2016-2027
      Figure 99: Middle East & Africa Chatbot Market Forecast (USD Billion), by GCC, 2016-2027
      Figure 100: Middle East & Africa Chatbot Market Forecast (USD Billion), by South Africa, 2016-2027
      Figure 101: Middle East & Africa Chatbot Market Forecast (USD Billion), by Rest of Middle East & Africa, 2016-2027 
      List of Tables
      Table 1: Global Chatbot Market Revenue (USD Billion) Forecast, by Segment 1, 2016-2027
      Table 2: Global Chatbot Market Revenue (USD Billion) Forecast, by Segment 2, 2016-2027
      Table 3: Global Chatbot Market Revenue (USD Billion) Forecast, by Segment 3, 2016-2027
      Table 4: Global Chatbot Market Revenue (USD Billion) Forecast, by Region, 2016-2027
      Table 5: North America Chatbot Market Revenue (USD Billion) Forecast, by Segment 1, 2016-2027
      Table 6: North America Chatbot Market Revenue (USD Billion) Forecast, by Segment 2, 2016-2027
      Table 7: North America Chatbot Market Revenue (USD Billion) Forecast, by Segment 3, 2016-2027
      Table 8: North America Chatbot Market Revenue (USD Billion) Forecast, by Country, 2016-2027
      Table 9: Europe Chatbot Market Revenue (USD Billion) Forecast, by Segment 1, 2016-2027
      Table 10: Europe Chatbot Market Revenue (USD Billion) Forecast, by Segment 2, 2016-2027
      Table 11: Europe Chatbot Market Revenue (USD Billion) Forecast, by Segment 3, 2016-2027
      Table 12: Europe Chatbot Market Revenue (USD Billion) Forecast, by Country, 2016-2027
      Table 13: Latin America Chatbot Market Revenue (USD Billion) Forecast, by Segment 1, 2016-2027
      Table 14: Latin America Chatbot Market Revenue (USD Billion) Forecast, by Segment 2, 2016-2027
      Table 15: Latin America Chatbot Market Revenue (USD Billion) Forecast, by Segment 3, 2016-2027
      Table 16: Latin America Chatbot Market Revenue (USD Billion) Forecast, by Country, 2016-2027
      Table 17: Asia Pacific Chatbot Market Revenue (USD Billion) Forecast, by Segment 1, 2016-2027
      Table 18: Asia Pacific Chatbot Market Revenue (USD Billion) Forecast, by Segment 2, 2016-2027
      Table 19: Asia Pacific Chatbot Market Revenue (USD Billion) Forecast, by Segment 3, 2016-2027
      Table 20: Asia Pacific Chatbot Market Revenue (USD Billion) Forecast, by Country, 2016-2027
      Table 21: Middle East & Africa Chatbot Market Revenue (USD Billion) Forecast, by Segment 1, 2016-2027
      Table 22: Middle East & Africa Chatbot Market Revenue (USD Billion) Forecast, by Segment 2, 2016-2027
      Table 23: Middle East & Africa Chatbot Market Revenue (USD Billion) Forecast, by Segment 3, 2016-2027
      Table 24: Middle East & Africa Chatbot Market Revenue (USD Billion) Forecast, by Country, 2016-2027

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