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Global Business Process Outsourcing (BPO) Market Size, Segmentation, Trends and Growth Analysis Forecast by 2030

  •   DLR4974
  •   June, 2024
  •   Pages: 130
  •  Global

Business Process Outsourcing (BPO) Market Overview and Analysis:

The global business process outsourcing market size was valued at USD 267.9 billion in 2022 and is projected to expand at a compound annual growth rate (CAGR) of 10.42% from 2023 to 2030.

Business Process Outsourcing (BPO) Market

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The Business Process Outsourcing (BPO) industry involves the delegation of specific business processes or functions to external service providers. Organizations opt for outsourcing to streamline their operations, reduce costs, and enhance efficiency. BPO services can encompass a wide range of functions, including customer support, finance and accounting, human resources, data entry, and more. Outsourcing allows companies to focus on their core competencies while leveraging the expertise of specialized service provider.

One of the primary drivers in the BPO industry is cost efficiency. Outsourcing certain business processes to regions with lower labour costs helps companies reduce operational expenses and maintain competitiveness. Companies opt for BPO to concentrate on their core business activities. Outsourcing non-core functions allows organizations to allocate resources strategically and enhance their focus on key areas of expertise. BPO providers often specialize in specific business functions, bringing expertise and efficiency to processes that may not be the organization's core strengths. This access to specialized skills contributes to improved performance and outcomes.

The growth of the business process outsourcing market is propelled by various factors, including the increasing emphasis of enterprises on enhancing efficiency and organizational agility. The drive to reduce operating costs and expedite core competencies is crucial in adapting to the ever-evolving business landscape. Additionally, numerous organizations are strategically concentrating on lowering the cost of business operations and tapping into global resources to effectively meet the rising demands of the industry.

Market Segmentation: The BPO Industry is Segmented by Application (Human Resource, Procurement, Facilities and Administration, Customer Care, Logistics, Sales and Marketing, Training, Product Engineering and Other Applications), Location (Onsite, Offsite and Offshore) and by Geography (North America, Europe, Asia-Pacific, South America and Middle East and Africa).

Business Process Outsourcing (BPO) Market Seg

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Market Trends:

The common trends in the BPO industry include is a significant shift toward digital transformation and automation. Automation technologies, including robotic process automation (RPA) and artificial intelligence (AI), are being increasingly integrated into BPO processes to enhance efficiency and reduce manual work. There's a growing emphasis on delivering superior customer experiences through BPO services. Moreover, the companies are leveraging BPO providers to handle customer support, social media management, and other CX-related functions, with a focus on personalization and customer satisfaction. Thus, these market trends are contributing to the studied market’s growth.

Market Drivers:

Increasing Cost Efficiency

The Business Process Outsourcing (BPO) industry, enabling organizations to adapt to changing demands, efficiently manage workloads, and optimize operational efficiency. Moreover, BPO providers invest in scalable infrastructure and resources to accommodate fluctuations in workload. This allows them to efficiently handle increased volumes during peak periods or business expansion. Scalable BPO solutions enable quick deployment of additional resources, whether it's hiring and training new personnel, implementing new technologies, or expanding service offerings. The scalability of BPO operations is a key factor in cost efficiency. Businesses can adjust the scale of outsourced activities based on fluctuating demand, thereby avoiding the fixed costs associated with maintaining in-house teams for variable workloads.

Moreover, the recent developments are expected to witness significant growth over the forecast period. For instance, in June 2023, TTEC Holdings announced the opening of the TTEC Digital Innovation Studio in Hyderabad. This development is expected to enhance TTEC’s capabilities in offering improved customer experiences globally, while accelerating its development and integration with notable CX technology platforms, such as Amazon, Microsoft, and Google, among others. Thus, the market is expected to witness significant growth over the forecast period.

Increasing Popularity of Cloud Computing in Business Process Outsourcing

The business process outsourcing (BPO) industry is experiencing a significant paradigm shift with the escalating popularity of cloud computing. Cloud technology has emerged as a transformative force, reshaping the landscape of BPO services and providing a multitude of benefits to both service providers and their clients. The key drivers behind the increased adoption of cloud computing in the BPO industry is its inherent capacity to enhance flexibility and scalability. Cloud-based solutions enable BPO providers to rapidly scale their operations up or down in response to changing client needs. This agility is particularly valuable in the dynamic business environment, allowing organizations to efficiently manage fluctuating workloads without the need for substantial upfront investments in infrastructure.

For instance, in May 2023, HCLTech announced that it would be expanding its partnership with SAP, by becoming a customer of and a global strategic service partner for SAP SuccessFactors Human Experience Management Suite, for driving the digital transformation for enterprises. HCLTech will leverage this solution for improving employee experience and create a more agile recruitment and onboarding process. Thus, the market is expected to witness significant growth over the forecast period.

Market Restraints:

Concerns Related to Security and Intellectual Property Rights

The remarkable growth of the Business Process Outsourcing (BPO) industry is currently encountering a considerable impediment in the form of mounting concerns related to security and intellectual property rights. Security breaches and data leaks have become prevalent issues in today's digital landscape. With BPO involving the handling of sensitive client data, the fear of unauthorized access, data breaches, or cyberattacks is a significant deterrent. Clients are increasingly wary of entrusting critical business processes to external service providers due to the potential risks associated with data security. Thus, the growth of the market is expected to slow down over the forecast period.

COVID-19 Impact on Business Process Outsourcing (BPO) Market:

The COVID-19 pandemic has had a profound impact on the Business Process Outsourcing (BPO) industry, reshaping dynamics and accelerating certain trends. The urgency created by the pandemic accelerated digital transformation initiatives within the BPO industry. Companies invested in technologies such as cloud computing, artificial intelligence, and automation to enhance operational efficiency and resilience. This shift is likely to continue, with a long-term impact on the way BPO services are delivered. Thus, the COVID-19 pandemic has reshaped the BPO industry by accelerating digital transformation, emphasizing the importance of business continuity planning, and influencing outsourcing strategies. The industry's resilience and adaptability during the crisis have positioned it to navigate future challenges and contribute to the evolving landscape of global business operations.

Segmental Analysis

Logistics Segment is Expected to Witness Significant Growth Over the Forecast Period

The intersection of the logistics and Business Process Outsourcing (BPO) industries has become increasingly significant, with BPO playing a pivotal role in optimizing various aspects of logistics operations. BPO services assist logistics companies in handling order processing and customer service operations. Outsourcing tasks such as order tracking, inquiries, and issue resolution allows logistics firms to streamline their operations and focus on core logistics functions. BPO services provide logistics companies with the flexibility to scale operations up or down based on demand. This scalability is particularly valuable in handling seasonal fluctuations, sudden increases in shipment volumes, or other unforeseen challenges. Thus, the segment is expected to witness significant growth over the forecast period.

Onsite Segment is Expected to Witness Significant Growth Over the Forecast Period

The relationship between onsite work and the Business Process Outsourcing (BPO) industry is a dynamic one, reflecting the evolving nature of work structures and organizational strategies. Certain critical functions and processes that require close collaboration, sensitive data handling, or real-time decision-making may necessitate an onsite presence. In such cases, businesses maintain in-house teams to handle core strategic functions while outsourcing non-core processes to BPO providers. The strategic use of BPO services allows organizations to optimize costs effectively. Non-core functions that may be resource-intensive or require specialized skills can be outsourced to BPO providers, often at a lower cost compared to maintaining in-house teams for these specific tasks. Thus, owing to such advatnges, the segment is expected to witness significant growth over the forecast period.

North America region is Expected to Witness Significant Growth Over the Forecast Period

The competitive landscape of the North America Business Process Outsourcing (BPO) market is detailed by key players, including DISYS, Xterna, Grupo CMC, and CPM International. This information encompasses various aspects such as company profiles, financials, revenue generation, market potential, research and development investments, new market initiatives, North American presence, production sites, capacities, strengths and weaknesses, solution launches, product range, and application dominance.

A notable recent development contributing to the anticipated growth of the market involves Macau's CTM partnering with Amdocs to launch commercial 5G services across the region in January 2023. The collaboration and subsequent 5G launch signify concerted efforts to expedite the city's digital transformation. As a result of these factors, significant market growth is expected in the foreseeable future.

Business Process Outsourcing (BPO) Market table

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Business Process Outsourcing (BPO) Market Competitive Landscape:

The report encompasses prominent global vendors participating in the worldwide business process outsourcing market. Presently, a handful of major players hold a significant market share. Nevertheless, owing to technological advancements and innovative product developments, smaller to mid-sized companies are expanding their market footprint by securing new contracts and exploring untapped markets. Despite the emergence of these smaller players, the market remains consolidated, with the top 10 vendors collectively commanding more than 55% of the market share. Some prominent players in the global business process outsourcing market include:

  • Accenture
  • Amdocs
  • Capgemini
  • CBRE
  • HCL Technologies Limited
  • Infosys Limited (Infosys BPM)
  • NCR Corporation
  • TTEC

Recent Development :

1) In June 2021, IBM announced IBM z/OS V2.5 the next-generation operating system (OS) for IBM Z designed to accelerate client adoption of hybrid cloud and Artificial Intelligence and drive application modernization projects.

2) In July 2021, Wipro Limited launched FieldX, a cloud-based end-to-end digital service lifecycle automation solution built on ServiceNow’s Now Platform. Using FieldX, manufacturing organizations can enhance and scale-up their after-sales customer service operations while reducing costs.

Frequently Asked Questions (FAQ) :

Q1. What was the Business Process Outsourcing (BPO) Market size in 2022?

The global business process outsourcing market size was valued at USD 267.9 billion in 2022.

Q2. At what CAGR is the Business Process Outsourcing (BPO) Market projected to grow within the forecast period?

Business Process Outsourcing (BPO) Market is projected to expand at a compound annual growth rate (CAGR) of 10.42% over the forecast period.

Q3. Which region has the largest share of the Business Process Outsourcing (BPO) Market? What are the largest region's market size and growth rate?

North America has the largest share of the market. For detailed insights on the largest region's market size and growth rate request a sample here

Q4. What are the factors driving the Business Process Outsourcing (BPO) Market?

Key factors that are driving the growth include the Increasing Cost Efficiency and Increasing Popularity of Cloud Computing in Business Process Outsourcing

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Research Process

Data Library Research are conducted by industry experts who offer insight on industry structure, market segmentations technology assessment and competitive landscape (CL), and penetration, as well as on emerging trends. Their analysis is based on primary interviews (~ 80%) and secondary research (~ 20%) as well as years of professional expertise in their respective industries. Adding to this, by analysing historical trends and current market positions, our analysts predict where the market will be headed for the next five years. Furthermore, the varying trends of segment & categories geographically presented are also studied and the estimated based on the primary & secondary research.

In this particular report from the supply side Data Library Research has conducted primary surveys (interviews) with the key level executives (VP, CEO’s, Marketing Director, Business Development Manager and SOFT) of the companies that active & prominent as well as the midsized organization



Primary Research

Extensive primary research was conducted to gain a deeper insight of the market and industry performance. The analysis is based on both primary and secondary research as well as years of professional expertise in the respective industries.

In addition to analysing current and historical trends, our analysts predict where the market is headed over the next five years.

It varies by segment for these categories geographically presented in the list of market tables. Speaking about this particular report we have conducted primary surveys (interviews) with the key level executives (VP, CEO’s, Marketing Director, Business Development Manager and many more) of the major players active in the market.

Secondary Research

Secondary research was mainly used to collect and identify information useful for the extensive, technical, market-oriented, and Friend’s study of the Global Extra Neutral Alcohol. It was also used to obtain key information about major players, market classification and segmentation according to the industry trends, geographical markets, and developments related to the market and technology perspectives. For this study, analysts have gathered information from various credible sources, such as annual reports, sec filings, journals, white papers, SOFT presentations, and company web sites.

Market Size Estimation

Both, top-down and bottom-up approaches were used to estimate and validate the size of the Global market and to estimate the size of various other dependent submarkets in the overall Extra Neutral Alcohol. The key players in the market were identified through secondary research and their market contributions in the respective geographies were determined through primary and secondary research.

Forecast Model